National Operations Dispatcher required to work for global technology organisation. Responsibilities;
- Efficiently scheduling the workload of field engineers each with varying customer accesses and skillsets, based across the UK and Ireland.
- Utilising resources to support a variety of customers each with varying contractual demands, rescheduling bookings when needed to maximise this utilisation.
- Creation and maintenance of engineer accounts, accesses and processes.
- Building and maintaining rapport with internal and external stakeholders at all levels of responsibility.
- Accurately recorded fuel spend data to review claims monthly.
- Accurate data entry for monthly excel reports used for billing purposes as well as to track staff utilisation.