Our client is an established and reputable bank, proud to uphold the strong values of empathy, honesty, excellence and social responsibility that it was founded upon and seeks to promote these qualities within the team.
Overall objectives of the job:
A technically aware, competent and experienced facilities manager with a bias for hard services maintenance and with demonstrable knowledge and experience in developing teams and enhancing all service levels.
Your primary brief will be to review all aspects of hard services maintenance-plant, machinery, contracts, mechanical and electrical installations and systems, lifts, fire safety, risk and compliance. Manage the maintenance team (which comprises of 4 in-house operatives-2 electricians, 1 carpenter and 1 decorator, dealing primarily with reactive maintenance), supplemented by a number of external contracts. To audit, review, carry out assurance checks and make recommendations for all areas of your remit
Your secondary brief will be to develop the current Deputy Facilities Manager for them to gain more knowledge and experience in all aspects of maintenance
- To manage the in-house Maintenance functions and external contracts- ensuring compliance at all times, adherence to PPM schedules, driving service levels, improving standards and developing the teams
- Support to the Head of Dept. on H&S and business continuity
- Support to the Head of Dept for budgetary management and reporting. Review supply chain and contracts to extract the best value whilst maximising service levels.
- Support to the Security Manager for contract/infrastructure advice and execution where appropriate
Requirements
Qualifications Required:
- Must have a minimum of 5 GCSE’s grade A-C or equivalent qualification;
- BIFM or RICS member
- NEBOSH certification
- Professional accreditation- e.g BIFM exams
Skills and Qualifications Desired:
- 2 A’Levels grade A-D or equivalent qualification;
- University Degree.
- AutoCAD
- Prince 2 project management and experience of being part of a project team for building projects
- Time management skills
- Strong planning and organisational skills
- Knowledge of CDM regulations
- Knowledge of fire safety regulations
- Previous experience working in the financial sector
- Experience of business continuity planning and disaster recovery
- M&E, HVAC technical skills and competencies
- Commercially focussed. Good financial acumen
Background and experience necessary:
- Proven experience managing soft and hard service teams and range of compliance requirements, both in house and external -most notably cleaning, HVAC , M&E, fire, lifts
- Stakeholder management and communication-ability to build effective relationships across all sectors of the business
- Previous experience of post room and archive management
- Project management experience-refurbishment, moves, construction, CDM regulations
- Knowledge of planned preventative maintenance programmes and technical competencies and requirements to oversee a maintenance team
- Contract and supplier management-contract renewals and negotiations, service level and KPI management, account management methodology
- Capability to draft specification of work documents for refurbishment projects
- Moves management experience
- Financial management of Dept. P&L and capex accounts and reporting. Good commercial mind-set and awareness
- Utilities management
- Sustainability/energy management
- Management of tender process
- Knowledge of TUPE
- Management reporting- in relation to supplier contracts, health and safety, green committee (sustainability and energy conservation) reporting requirements, risk register, budgets
- Crisis Management and Business continuity management experience;
- Change management experience;
- A continuous improvement and service excellence ethos;
- Working knowledge and understanding of health and safety, risk management /assessments protocols. Experience of being a knowledge leader on H&S matters
- Review and updating all dept. policy and procedures
- Excellent communication and interpersonal skills
Principal duties and responsibilities:
- Responsibility and accountability for the in-house maintenance and facilities teams and external contractors for all hard and soft services deliverables and a range of suppliers. To include post room, archive management, fire, lifts, M&E, HVAC, planned preventative maintenance programmes and reactive day to day operational requirements
- Resource planning all the workloads-organising, allocating and recording holidays and absences to ensure appropriate resourcing at all times for the banks operating requirements
- Performing staff appraisals. Recruitment, training and development of staff
- Lead on moves management and office space planning. Creating monthly space occupancy data and ensuring space plans are up to date.
- Financial management-commercially astute. Extract best value from supply chain whilst driving service levels.
- Lead and report monthly on H&S stats and risk matrix
- Collate and report on range of management information against internal service level deliverables
- Manage the building fabric maintenance programmes and office moves
- Contract and supplier management-oversee the supply chain ensuring due diligence on all contracts and adherence to service levels are being monitored.
Staff reporting to this position: