Desktop Support Engineer (Derby) - Bedfordshire

£100 per day - Information Technology
Ref: 367 Date Posted: Monday 22 Nov 2021
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  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
  • Liaising with users from different departments
  • Escalating major problems to 3rd line support

Our Requirements:

  • Experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with the customer and team members)
  • Ability to handle priorities and work under pressure
  • Knowledge about remote support

Would be an asset:

  • Experience in working with IT ticket tools