Are you enthusiastic individual with a passion for first class Customer Service?
If you are a confident, approachable customer service professional then this role would be the perfect next step in your career.
As a Customer Service Specialist you will join their friendly and fabulous customer service team as a key contact point for customers; assisting with their orders and queries.
- Receive inbound enquiries via phone, email and social media
- Respond to product queries by having an excellent knowledge of the merchandise
- Update on stock availability
- Provide excellent service levels
- Handle escalations effectively and professionally
- Process orders
- Liaising with suppliers
- Administration duties
Required skills and experience:
- Good English grammar
- Previous customer service experience in an office environment
- Good computer skills