Customer Service Specialist - London

£18000 - £20000 - Secretarial and Business Support
Ref: 211 Date Posted: Friday 14 Sep 2018
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Are you enthusiastic individual with a passion for first class Customer Service?

If you are a confident, approachable customer service professional then this role would be the perfect next step in your career.

As a Customer Service Specialist you will join their friendly and fabulous customer service team as a key contact point for customers; assisting with their orders and queries.

Key Tasks:

  • Receive inbound enquiries via phone, email and social media
  • Respond to product queries by having an excellent knowledge of the merchandise
  • Update on stock availability
  • Provide excellent service levels
  • Handle escalations effectively and professionally
  • Process orders
  • Liaising with suppliers
  • Administration duties

Required skills and experience:

  • Good English grammar
  • Previous customer service experience in an office environment
  • Good computer skills