Customer Service Advisor - London

Secretarial and Business Support
Ref: 195 Date Posted: Wednesday 08 Aug 2018
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Customer Service Advisor Local Authority

London, 9 to 5

We are currently recruiting for Customer Service Advisors from a Local Authority, Local Government or NHS background. This is a must for this opportunity.

You will be customer facing and happy to engage with a number of different people in your role as Customer Service Advisor.

Duties and requirements for this role include:

  • Interact with customers to provide and process information in response to enquiries, concerns or requests for Council services, in a manner sensitive to the particular needs of a diverse community
  • Deliver Customer Service excellence by providing advice and guidance by telephone, face to face, email, letters or text across a range of Council services ensuring swift resolution for customers
  • Exercise a high level of independent responsibility
  • Resolve customer enquiries from end to end, only referring on as a last resort
  • Provide a front line customer service function demonstrating empathy and professionalism in an environment that may be demanding and stressful
  • Provide a comprehensive administrative service
  • Interrogate the Council systems to provide information and resolution to customer enquiries in an accurate, professional, courteous and timely manner
  • Administer the Council customer relationship management system including checking, distributing works and closing tickets
  • Use windows based computerised systems to records information, draft letters and reports as required 
  • Encourage and assist customers to access Council services, forms and information via the Councils website
  • Record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times.
  • Ensure duties are undertaken in line with the Data Protection Act and other relevant legislation
  • Contribute towards the achievement of targets through achievement of services standards and customer service targets
  • Customer Service Skills are a necessity, gained from any Customer Service background
  • Good Communication skills, both inter team and external and people skills
  • Professional work attitude, time keeping and team work
  • Understanding of issues relating to equal opportunities
  • Working knowledge of customer care and customer standards gained in either a public sector
  • Experience of working in a customer facing role, dealing directly with and advising customers
  • Ability to work effectively with challenging priorities, workloads and deadlines
  • Good negotiation and problem solving skills
  • Ability to draft correspondence, information and reports to a high standard using appropriate technology

Apply now if you have the above skills and a background in Local Authority